Salesforce Admin Services

Salesforce has grown into a dynamic business platform that requires expert management to deliver its full potential.

At Kena Software Solutions, our certified Salesforce Administrators ensure your Salesforce system is properly configured, efficiently maintained, and fully optimized to match your unique business needs.

We help streamline operations, enhance productivity, and ensure smooth day-to-day functionality across your organization.

Discuss your salesforce project with us

• Schedule a personalized consultation within 24 hours.

• Receive expert-backed service recommendations tailored to your needs.

• Make confident, informed decisions with trusted professional guidance.

Salesforce Administration

Salesforce Administration involves the day-to-day management and optimization of a company’s Salesforce environment to ensure smooth operations and peak system performance. Administrators handle tasks such as user and profile management, configuration of objects and fields, automation through workflows and process builders, data integrity and security oversight, report and dashboard creation, and ongoing customization to align with business needs. Especially for industries like BFSI and healthcare, effective administration ensures that CRM processes are compliant, scalable, and consistently deliver actionable insights

Why Partner with Kena for Salesforce Admin Services?

Immediate Salesforce Support

Our team offers real-time assistance to handle:

• User account management, including password resets and account unlocking

• Managing IP whitelisting for enhanced security

• Creating and modifying Salesforce reports as needed

• Troubleshooting issues in email alerts, workflows, and approval processes

• Managing access permissions, sharing rules, and data visibility

• Addressing record type issues and data access errors

Weekly System Monitoring

We perform essential weekly tasks, including:

• Backing up system data and attachments, stored securely for at least 90 days

• Running duplicate data checks using tools like DemandTools and RingLead

• Reviewing data quality dashboards and adoption metrics

• Monitoring APEX queues and scheduled workflows

• Checking login history for unusual access or errors

Our monthly services focus on system health and performance:

• Updating picklist values and key field options

• Running field utilization reports to maintain data quality

• Backing up system metadata from production and sandbox environments

• Refreshing sandboxes in coordination with your development team

• Applying critical Salesforce updates and patches

• Archiving error logs from integrations and third-party systems

• Performing full data backups across all connected platforms

• Comparing metadata and custom settings for discrepancies

• Reviewing email logs to detect unusual activity

Monthly Maintenance & Optimization

Our Salesforce Administrators ensure your system stays secure, efficient, and fully optimized through a structured service model. From resolving daily issues to long-term system enhancements, we provide dedicated Salesforce Admin support to keep your business running smoothly.